Salon Mario Russo

ast week Mario Russo cancelled the wrong appointment with same-day notice, costing me time, money, and stress after I planned my work and business schedule around it. There was no compensation or accountability, yet if I cancelled same day I’d be charged a 50% fee, and the receptionist acted like it was no big deal.And honestly, were these the best cuts and colors of my life? Absolutely not in the end a HUGE favor I won't be back.

Among the best hair salons I have ever been too. Very careful with social distancing snd COVID-19 procedures. Lance is fantastic with full foil highlights, Violet gives a great haircut, and you get a great shampoo (head massage). Expensive but worth it. Lynn Callaway

My first experience there was with hairstylist Renee, she did my hair color, it was wonderful! She was very nice, patient, and caring to her clients, and she would communicate with me so well. It was all great at the end! The second time I went to Salon Mario Russo, Monica was doing my roots. It was not as good as I expected. The hair came off week, I can’t even use comb to comb my hair and the roots color was darker than the rest of my hair color and her service was awful tower the end. She see that I was not happy with the hair, but she said “I think it look great” and then she was off to do other customers’s hair. It made me feel like my opinion was not important. I asked her to come, through other people for like 2 times. She did not come or respond at all. I waited there for like 30 more minutes. I started noticing that my time was not respected anymore. I know I was a little late for 30 minutes for the appointment at the beginning for certain reasons, but if she’s not happy with