Ulta Beauty

Chelsea is amazing! Extremely nice, helped me choose the perfect color for my hair, I’m so glad she did what she thought was best, the color turned out amazing! definitely recommend her! I was slightly nervous, and she made all the worries wash away!

Most of the employees are great, but I asked one employee working in cosmetics near the NYX section if there was an eyeliner sharpener so I could sharpen the testers. As she took one eyeliner from my hand and began walking away, I said several more need sharpening. This employee acted as if she didn’t hear me when she returned, handed me the eyeliner, and walked away again. I walked up to her and asked if there was a sharpener I could use on the other broken off pencils. She looked at me, said just a moment, walked away, and I waited….and waited. I finally heard her voice and as she walked back to where she initially stood, she quickly glanced at me and turned her body away from me. It wasn’t like I was asking her to sharpen them for me. she is either lazy, not customer service oriented, or doesn’t care to sell product, or all of the above.

Went to find a new foundation and asked for some assistance. After waiting a few minutes the lady told me how to find my shade and when I went to purchase product it was out of stock. I told the lady and she said to have it mailed in a few days to my home well I didn’t want it in a few days and I went to ask her about what would be a great alternative brand for foundation she was too busy talking to another employee about their colors and weekend. There really is zero effort in customer assistance or trying to help. Luckily Sephora is in kohls’ they had my exact foundation I matched at ulta, and of course rare beauty. Ulta definitely missed out of my sale, and in fact will just stick to Sephora they were completely stocked and the lady there was so helpful and friendly