InSpa - Redmond

If I could give 0 stars I would. Poor, poor, poor management. I booked a massage back in March (3/22) for Mother's Day (5/14), treating myself a work has been 50+ hrs/week. I get there 15 min early and wait. At 5 minutes past what should have been the start of my appointment, the receptionist tells me the masseuse is not there and she's called the managers (offsite) to figure out what is going on. There is no alternate masseuse at this time. I decide to leave as I value my time and don't want to wait for them to figure it out. I give a message to the receptionist to pass on to management. 40 minutes later, the receptionist calls me and says they had a system glitch and the masseuse scheduled for my appt was never supposed to come in. She apologized profusely and they give me a credit for next time. I'm not one who looks for free services, I expect delivery of scheduled and confirmed services. Everyday, I received a reminder for the appt, I even had to confirm Yes. You

I have been to other In Spa locations and have always been happy so I assumed this location would be no different. First off this was booked as a gift from my husband so needless to say I was excited for my massage and eye brow appointment. First arriving the girls at the front desk seem more concerned with their conversation than to really help. I was informed my massage therapist was sick and had to cancel which was upsetting but there was no offer for someone else or a reschedule. As a heavy set person it’s hard enough to get the courage to do something like this and the staff absolutely made me feel as I feared I was going to feel. This place is not inviting. I left in tears, I would not recommend this place. You can get way better service for that price elsewhere. Super disappointed with my experience and the whole purpose of going to a spa is to relax.

Eleonora is my go to esthetician now ever since I moved to the Eastside, and I'm glad she did my facial the first day I came in here. She's amazing at her job and the spa itself is a really nice soothing area to relax.