Ladies N Gents Salon

Becky takes such good care of her clients and is a gem.

Overall my hair colour is okay, however I’m really disappointed with my experience. I went to the salon after I saw the advertisement on the pulsd deal with good reviews. As soon as I walked in I noted a lack of customer service, the salon was empty and instead of offering me tea or coffee (as listed on the pulsd description), everyone just sat there on their phone. The deal included highlights and style, however when I asked them to style my hair they said that it was not included and I would have to pay extra which came as a surprise. They seem to upcharge for many extra things despite promoting deals. Overall, there are much better salons in NYC out there and I would not recommend. Service: Hairstyling

I had a really terrible experience at your Chelsea location last week. I've been lightening my hair for about 18 months and always let my stylists know that I want to be really conservative with the bleaching process because my hair damages easily. My stylist left the bleach in my hair for about 15 minutes longer than we discussed- she came to check on my hair after it had processed for about 20 minutes under heat, told me it needed maybe 5 more minutes, then asked me to wait while she colored another woman's entire head! At one point I asked her if we should start washing out the bleach and she told me to wait until she finished the other woman and that my hair would be fine. My hair has never been as damaged as it is now, and has been breaking off all week. I used to really love this salon, but will not be coming back