Tricoci Salon & Spa

I hate getting my hair cut, and going to someone new is nerve wracking! Drea made me feel comfortable the second I sat in her chair. I showed her a few photos of what I was wanting to achieve, we made a plan and she showed me exactly what she was going to do. She checked in with me to make sure I was comfortable through the entire process. ‘Oh, Wow!’ Was my exact reaction when she showed me my hair. I’m so happy! Drea nailed it!! Service: Haircut

This review is for service provided on May 7, 2023. I sent the below email on May 8 and a Tricoci rep agreed to provide a complimentary facial to make things right. I tried to book said complimentary facial 2 weeks ago and Tricoci would not honor it or reply to my email. So here is the original email.... Hello - I treated my gf yesterday for her birthday with a 100 min massage at 10:30 followed by the $330 platinum hydrafacial at the Michigan Avenue location. The massage was nice and finished at 12:30 as expected. Her facial was time slotted from 12:30 until 2:15. My gf messaged me at 1:36 PM saying she was finished (after walking to the locker room, using the restroom, and freshening up - so probably closer to 1:30 when she actually finished, if not earlier). I questioned the front desk why she finished 45 min early, but the women at the front desk (who were very professional and nice - no issues with them at all), couldn't give me a sufficient answer. Someone went back and as

I think the haircut I got is the most uneven haircut I've ever recieved. I was in and out of my appointment (including hairdry!) in under 30 minutes. I told my stylist that I wanted to grow out my hair and instead she chopped it so much that I can't even put it in a ponytail (my only other request). I'm overall just really sad about the whole thing and I wish I could will my old hair back. She also gave me her business cards to give to my friends and badmouthed the haircut I had coming in. Overall I'm sure my experience was just stylist dependent but I most likely will not be back. Service: Haircut