EC Hair Salon

I’ve gone here a few times, Emerson always did a good job except for last time I went. Every single time I go in the morning, I wait for him for at least 45 minutes to an hour to get to work. Why make an appointment if you won’t be there? Never made sense. Also, the customer service is HORRIBLE. They leave you at the sink or in your chair for hourssssss, I mean, it’s insane! Last time I went in, I asked for a natural balayage but not super blonde, I showed pictures of how he had done it in the past and he said ok. When I was done 6 and a half hours later (no hair salon takes that long for this process) my hair was so damaged and dried from the amount of bleach he used because HE ENDED UP DOING FULL HEAD HIGHLIGHTS ????? IT LOOKED HORRIBLE. His wife Gisely, is beyond rude and snobby. I rescheduled my appointment 3 times for two reasons, because it’s one hour away from where I live and I suffer from vertigo which is randomly triggered and if I have vertigo I can’t drive at all anywhere m

Brasilian Supercut. I gave 2 star rather than 1 cause the cut was good. But HUGELY overpriced. Unwelcoming people, stuck up employee. 15minute cut, and get out of my face kind of service. $380 In the garbage. Wash, did not even used conditioner. I ask to dry and style, he said I look better nature. Hair dried and look like copper wire. Not sure what garbage shampoo was used.

I’m only writing this because it has happened more then 3 times. Before any process I get a quote first by Emerson. Last time I asked the price for FULL head highlights (ROOTS ONLY) and the price was between $260 and $280. I made the appointment, after we were done I got charged $330 for highlights + $60 for treatment (that no one told me had to pay extra) + $70 tip =$460. My hair in the back was BLACK like I did nothing. I went 2 months after to get highlights just HALF of my head. First, because I did not have time to be there too long. Second, cause last time did not make any difference doing my entire head. (And the funny thing is Emerson and everyone else told me that i should do FULL HEAD because I have not done my hair in God knows how long. So I told them it was 2 months ago now one believed me, they looked up my name to see if I was lying) So Emerson did my entire head without me asking. I asked him TWICE are you doing my entire head ? Because I only want HALF. He said: NO, o