Ulta Beauty

One star for service only. Most Ulta's have your run of the mill personalities but typically skew toward helpful and friendly. This one has some of the worst staff - I hate coming here. Sometimes I drive the extra miles to the 4S Ranch location to avoid coming here (plus the parking lot is a mad house). Even the Mira Mesa location has better service (actually they have wonderful staff at that location). But this one is always bad for some reason. Here's an example, recently I placed an order for pickup and my products were available at this location and I didn't have time to go to a further Ulta - I put out positive energy and hoped for the best. After fighting my way into a spot, I go in and am greeted by no one. Surprise. I go to the pick up area which is in full view of all folks at the register, including what looks to be a manager. Still nothing - no acknowledgement - not even a 'be right with you.' There are two people in line and 3 folks working the register with two others doin

Every time I’m at this store, the line is too long so I turn around and leave. There is 5 registers but only 1 or 2 works at a time.

I had a disappointing experience at the Salon, particularly with the hair color service. The staff, including the hair color ladies and their managers, exhibited unprofessional behavior and seemed to be attempting to deceive customers within a 7-day period. Their lack of professionalism was evident in their work as well. They charged my wife a hefty $190 for a hair highlight, but unfortunately, there was no noticeable difference when she returned home. We only realized this later. When we confronted them during our next visit, Mikayla, one of the employees, and her manager informed us that their policy does not allow for redoing, refunding, or correcting their mistakes. This whole experience was a complete disappointment, and I genuinely believe they deserve a zero-star rating