Nova Nail Spa

I love coming to Nova Nail Spa! They always do an exceptional job and are super friendly. Sometimes I have emergencies and have to go somewhere else, then I get so mad at myself because the quality is not up to par with NNS. They’re the best!

I am giving Nova Nail Spa 1 star because the technician ripped the dip powder off of my fingernails. I paid for the dip removal in which the technician ripped off the dip with cuticle pliers. My nail beds were damaged in the process. The dip removal should have been removed with a nail drill. She would have left my nails a mess unless I paid extra money for her to fix it. I was charged $35 for her to vigorously and painfully buff my nails with no polish and then quickly leave to go to another client. Additionally, they showed me a price card for the advanced pedicure and then gave me a different price from what the price card showed. They use their lack of English to get away with it. I wouldn't call this place a spa. A spa is a place where you go to relax and people take care of you. Their prices are high. I wouldn't have minded paying if they were nicer and took care and time with their clients. I told the owner about the nail bed ripping, and the tech insisting I get a m

I was a loyal customer and I feel bad writing this but Jasmine is toxic for their multiple salons. They own Mimosa and Nova in Carmel Mountain. The first time, I was getting a mani-pedi with Jasmine. I made a comment to add more polish where it was see through and received a “massage” that left bruises. The next time I requested Ivy who had always been great. I noticed her talking to Jasmine and they were laughing. I received an arm massage that left bruises on my upper arms. I’m not one to complain at the time and tipped well on both accounts. I just can’t stay silent any longer. Sorry Kelly, but that’s twice and I won’t be back. What kind of a “service” are you providing?