Ulta Beauty

Had a last minute scheduling change of a surgical procedure that stops me from driving for now. I wanted my daughter to pick up my online order for me. Store associates refused to offer to look at her driver's license to see that her surname and address matched mine. Store manager kept repeating "that's not our store policy!"First, there's nothing wrong with my hearing or brain. I heard you the first time. My point is that it would have taken your associates an extra 30 seconds to check her ID. That's it. If you can't help a customer like l've done countless times working retail in Hemet then you do not deserve my money, either. I will absolutely never use Ulta again for my cosmetics. I'd rather drive into Temecula to use Sephora. Your store is literally the crappiest customer service and rudest store manager l've ever experienced in Hemet. Ulta, do better training your staff how to handle fairly easy order situations other than repeating themselves over and over. I guess there's yet a

I love love love Ulta for all my beauty needs!! Always stocked and staff very helpful.

I want today wanted to get my items and didn’t got it nothing at the store and I got disrespectful at your with coworker’s looking at ugly to my face and I left my items I thought it was mean I never shop again. I like I was gonna do something wrong. She give me ugly look on the face. So please anyone be careful going that store. Shop to different store location.