Sweet Salon

I went to Sweet Salon to get low and high lights in my hair. I use to go there before , therefore I was not expecting anything bad to happen. I explained to the hairdresser what I want, I show her pictures and I suggested that she look in my file to see what color was used at my last visit. Unfortunately she did not care and did not do it. Color ended up all wrong. I left salon looking like I had cheap , home made color on my hair and I paid over $150.00 for this “ professional” job. After I got home I realized that this is not acceptable and I call Sweet Salon back, I got Angela Perrone on the phone ( manager ) who told me to come in and she will fix it. I called them the next day and made appointment — there was new guy in salon who took my call and wrote the appointment down. When I show up Angela was extremely surprised seeing me , and stated that my appointment is on a different day, I told her I have all written down, I took vacation time for this appointment . She went

Love Jocelyn and how well she listens to me and my daughter for our hair appointments!

UPDATE: I am so happy to say that I can once again give Sweet Salon 5 stars. My appointment with Michael was great! I explained how I was ready to grow out my graying hair which required my long curly hair to be cut extremely short. Michael knew exactly what I was looking for and was able to deliver. (ORIGINAL POST) I want to start by saying Michael is the only reason I will return. I had my hair done several years ago and had a great experience. Recently I had an appointment scheduled with Vicky. I showed up 15 minutes early that allowed for me to meet and chat with Michael. He was so nice and he made me feel welcome....until his next appointment showed up. Then I was left in the waiting room for over 1/2 hour without so much as an acknowledgement of a delay way past my appointment time. I understand keeping on schedule isn't always easy, but customer service can go a long way. I canceled that days appointment and asked for Michael's next available. I am hoping my next exp