Roots Salon

Terrible experience today. $$240 dollar for highlight and cut for short hair!!!!!!!!! Never in my life have I ever paid that much. They charge you for cut $67, $highlight $128, toner fee $34, and $12 fee for product usage as they style your hair. This appt was for my mom and she was in tears after the appointment because we had no idea it would be so much money! I asked to speak with manager and she just stood there and wouldn't give me any money off. I explained that it was her first time there and first time getting her hair dyed professionally and what a terrible experience it was for her. Manager did nothing!! Manage could at least given 30% off or something. The stylist was actually the one to say, can we give her $20 off?? Plus my mom is not happy with her cut and will have to come back to get more taken off. Will never book here again. Don't waste your money.

Faye is AWESOME!!! Love coming here for my funky color they offer. Pedi and facials are pretty nice too. Recommend!!!

I called the salon Sat morning to get a last minute appt for my 12 yr old granddaughter as she is going to be in a wedding this coming weekend. She has been there before as have I. I was not asked about a specific stylist but as this was last minute I assumed that when I stated that it was for a 12 yr old for a haircut, under shave, and eyebrow waxing that they would have assigned someone competent. Oh wait, I just assumed all of their stylists are competent. She comes out to the waiting room and shows me her hair, which has long odd pieces hanging down. Apparently this is what layers is supposed to look like. After 2 tries the stylist fixed it and we left. Stepping out into the sunlight I took one look at her face and asked her what they did to her. The brows were all choppy, broken off at skin level, and she was horribly red, swollen and obviously in pain. I went back in and was told that the person who did it was only a level one technician, and still training. And they assigned her