Sensa Salon

Great haircut, terrible treatment… I do not want to throw any individuals under the bus, so I will just present facts. First appointment; I arrived on-time, was informed my stylist was running behind. Service ended up being 25 min late. Second appointment; 30 min before service, received a call that my stylist was running behind, asked to come in 45 min later than scheduled appointment. I obliged, showed up at new time, service ended up being 15 min later than the new scheduled time. Third appointment; 1 hour before service, received a call that my stylist was running behind, asked to come in 2 hours later than scheduled appointment. I agreed, showed up at new time. This required re-scheduling several of my own meetings that day. Last appointment: my ferry schedule is running significantly behind. Two hours before the appointment I call and let front desk know that I will be between 5-15min late to my 12:15 slot, most likely. I get off the ferry and am speed walking to the salon. When

Had a great curly cut experience with Julianne! She was attentive in assessing my hair and was generous in giving input and tips for products and taking care of my hair. Looking forward to going back for a cut and color sometime. The salon overall is a beautiful space! Really clean and they seem to take care of their clients! Offered multiple refreshments and great travel magazines for while your hair dries/sets (: Parking is a bit tricky, but maybe call ahead to see what they recommend doing.

I went to Sensa Salon in hopes of finding a good hairstylist. However what I got was not the case. I originally wanted to get my hair highlighted to a medium brown. But for my first visit I was told that I needed a color remover treatment. I agreed to it and sat in the chair for hours. My stylist let me leave the salon with bright orange hair which I did not realize how bad it was until I got home. I called the salon so they can fix it. They were able to see me the next day for an all over color to fix the orange color. I left the salon that day with a color that I basically came in with initially. I did like the color however it was not what I wanted. So after that appointment I had booked what I thought would be a full highlight session in a month. A month goes by and I finally thought I was going to get what I wanted but apparently my appointment was schedule for another all over color. Which didn't make sense to me since I had an all over color a month prior and I was very clear to