PR at Partners Salon, Oakton

I’ve been getting my hair done here for years and they are the best.

Jon, Regan, Pete, brandi and julie r very good whenever me and my pal go there. They r excellent in everything and pete is good for men’s haircut. I have never had any problem of scheduling or cancellation of any appointment and they always accommodate you there. Service is A class at this salon. I have been their customer of more than five years.

Hairstylist Lucky gets five stars; he is great and he is the reason I'm not giving PR a one-star review. I went to my haircut appt last Saturday, and they advised that Lucky was not there and my appt was cancelled. I said no one called to cancel and the hairdresser at the cash register said they tried to reach me several times to tell me. I advised her this was not true. I showed her the appt reminder texts and emails and my recent calls and voicemails - no calls from PR at Partners - and she insisted they had called repeatedly. Then she made up a story about them not being able to cancel because they couldn't reach me. I stated that made no sense, as you cancel because the hairstylist is unavailable - otherwise you get constant reminders of the appt., only to show up and no one is there to cut your hair. Then she said "This isn't even my job" and walked back to her chair. Mistakes happen, not ideal, but you don't just lie to customers and blame them for your mistakes. Rude;