Woodhouse Spa - Leesburg

Honestly the services are average but the front desk people are so slow and rude. They make big deals about simple transaction. Everything is a problem for them. They lack professionalism and service. Going to the spa is not a necessity- I hope they are aware and at the end of the day all they are doing is providing a service they should at least be service oriented. Such a waste of time and money.

I was hoping for a kind, relaxing experience getting a facial. However, I was not able to relax during the process because my esthetician talked to me the entire time about her personal problems, including personal issues as well as issues in her business. She also was very rough on my face (despite me telling her I had sensitive skin) and did the extractions with a sharp tool that nobody has ever used on my face, and I have had many different kinds of facials. My face is extremely irritated and I now have new breakouts on my skin. Also, the women at the front desk were not friendly or kind to me when I accidentally knocked something over at their desk (which was extremely cluttered) after apologizing and explaining that it was an accident. Overall, this was not a relaxing experience whatsoever.

I came here a year and a half ago and this place was not as amazing as it seemed due to a bad experience with one of the masseuses. She was very talkative during my entire massage when I had mentioned at the beginning I wanted to relax, telling me her life story and how she doesn't love her job. She also said I was too peppy and told me to calm down when I warmly greeted her and told her I hadn't had a massage in a long time and was so excited. This made me feel very awkward and uncomfortable the entire time. The manicure and pedicure were nice services, but the gel polish didn't last very long after I had them done, so not worth it if you're considering price and longevity. The facial was the best part. That technician was very kind and calm and explained every step first and then let me relax after. It was the perfect balance.