JCPenney Salon

Vanessa cut my hair. First time visiting JCPenney salon and it was a super straightforward and easy experience. I booked my appointment online and went in later the same day. Also convenient to get shopping done afterwards!

I set an appointment online but they didn't have my appt. Maybe it was user error, though idk. A few weeks later I called and set an appt. Sasha did my hair so good! It's beautiful! I got an ombre cut and style!! Highly recommend. My advice is that if you set an appointment online just call to make sure you did it correctly. Despite that minor inconvenience, I am a 100% satisfied customer and will be back.

The haircut itself was fine. Until I got to the counter to pay. What should’ve been a 55 dollar haircut came out to 85 with fees she never mentioned at any point in the hour I sat in her chair. A 15 dollar fee for having long hair. (Mind you, i have had my hair cut here for years and have never been charged this fee) and a 15 dollar fee for flat ironing my hair which again, I never asked for. She started to do it on her own with out uttering a single word. I mentioned to the woman checking me out that she never mentioned any of these things to me at all! I ended up paying the ridiculous fees and regret doing that. Especially the 15 dollar flat iron fee seeing as how when I opened my hair down the middle, it was wavy and my hair super frizzy. All in all, the hair cut was ok but not worth the 85 dollars. Extremely upset with myself for not having fought those fees. Extremely unprofessional to not mention these fees at the start of the haircut and to provide a service with out being asked