5th Avenue Salon

I’m entirely unimpressed by the owner, Steve Mantegani. He doesn’t value his customers or honor his word. And he hangs onto money unbelievably tightly and doesn’t seem to have much business sense. I scheduled a hair appointment with Andy on November 30th and I paid a $100 deposit. On December 2nd I called 5th Avenue Salon to cancel my appointment and asked if I would be able to get my deposit back since my appointment was still 4 days away. I spoke to both Andy and the receptionist and they both assured me I would. The owner, Steve Mantegani, emailed me and asked for my card info to put the deposit back on. I responded to his email with my info but never got a response from him. A few days later I asked if he had refunded me and he let me know he would only give me half my deposit back. I told him I had the phone call with Andy and the receptionist recorded and he said in that case he would give me store credit for half of the deposit. I said that isn’t what I was told over the phone

I have been a customer for over 1 year, always very happy with my service from Kayla. She left and booked me with another stylist, my appointment was moved without any attempt to contact me. I found out the day prior which was a Sunday so unable to reach them until the day of. They confirmed they moved my appointment, but were unable to fit me in with anyone to fit my schedule and didn't seem too concerned about it. Pretty much I'm sorry, take it or leave it. Didn't really seem like my business mattered, so I'll take it elsewhere.

Highly recommend this salon, love Rachel! She's been cutting my hair for years. Love that the salon uses Moroccanoil shampoon/conditioner and their prices are so reasonable as well.