Ulta Beauty

came in a couple days ago needing a specific product. I showed the cashier a picture of the product when I walked in to ask where it was located and she just pointed in the general direction of where the brand was. I already knew where the brand was.. I was just in a hurry so I wanted someone to help me find the product. Went over there and couldn’t see it, asked a different employee and showed the photo, and she gave me the wrong product (it was a serum which looked very similar to the brow gel I was looking for). Anyways I came in to return it today (2/23) and get the correct product and the guy who helped was very polite and seemed to have a great sense of urgency which I always appreciate when I only have a few minutes to pop in. I love ulta, they usually have great employees.

The manager of this store went above and beyond. I got a confusing gift card and she figured it all out. She deserves a raise!

Went in for a couple of items I needed and even if I lurked around the store for quite a bit nobody of the staff even made eye contact with me. I definitely don’t seek for a sale assistant who chase me around but at least a smile or a good morning. Nothing!