Mitchell's Salon & Day Spa

When I just moved to Cincy I went there for a nice relaxing facial, massage and etc. it was cute. I’ve tried couple of other places since then but thought it would be nice to do it on my birthday again. My husband got me a gift card and booked a 90 minutes massage and pedicure for my birthday. He did that in advance. On my birthday he received a call that a person called out. Happens, right? But no suggestion has been offered. I called myself. Nothing really available. And they won’t refund money for the gift card! The receptionist put me on hold to talk to her boss about it. Just a bad customer service experience and sad that they simply do not care. For them it’s a routine appointment they’ve cancelled with no apologies or care but it was special for me on my special day

0 star!! 0 star!! What a terrible experience with Mel! Went in for a bridal trial and it was a nightmare! She doused my hair with oil, and then took a curling i hair, you could literally hear the sizzle! She teased my hair from the ends! She really damaged my hair!! I literally looked like I had just rolled out of bed when I left there. I am mad at myself for paying, but I’m not the type of person to complain. I just left in tears, scrambling to find someone else to do my hair! Everyone I’ve shown the picture to says they cannot believe I paid for it! When my fiancé saw me, he said that girl just wanted to make sure you didn’t come back! That’s how bad it was!! Even the girl checking me out said let me go see what she wants to charge. It was ridiculous!! I certainly didn’t expect this from Mitchell’s salon! My appointment was under my maiden name. The Madison road location is where I was on 7/26/23. With Mel

Leaving 5 stars only for Jasmine. Her massage was top notch. I will rebook with her. I would encourage all Mitchell’s locations to do better soft skills training with their front desk staff. It’s very challenging to communicate with them.