Hair Cult Salon

I have very heavy & thick hair that not every hairdresser knows how to work with. I walked in with no consultation form filled out and Henry took care of me impeccably - he knew exactly what I wanted just from looking at my hair and he cut it with all the techniques I was hoping he would, without me even having to ask for it. I have volume and bounce back in my hair and it’s lightweight and manageable again. So happy to have found Henry since we just moved to Hoboken at the start of the year, and everyone knows it’s not home till you have your go to hairdresser!

Title: Disappointing Customer Service Experience I recently had a highly disappointing encounter with the receptionist at the Aveda salon. Unfortunately, due to an unexpected medical emergency that required immediate surgery, I had to reschedule my appointment a few hours before a long awaited, much anticipated appointment, I was beyond disappointed and also very unwell. Instead of receiving understanding when I rang to explain the situation from my hospital bed, the receptionist showed zero compassion and was incredibly rude on the phone, telling me I’d caused huge issues and that there was a huge gap in my stylists schedule for the day. She made me feel so awful and didn’t even acknowledge my feelings, I was crying by the end of the phone call, which left me feeling even more distressed during what was already a traumatic experience. Customer service is a crucial aspect of any establishment, and it is disheartening to have encountered such a lack of professionalism and empathy. As so

Everyone knows how difficult is to change hair salons... to find a professional that truly gets you and your style is a titanic endeavor. I read the reviews of Hair Cult and because I had to I jumped... reviews were good and I really need a root touch up and a refresh of my highlights. They were super attentive and professionals from the very beginning. They have an online questionnaire that I found very easy to fill and gave me peace of mind that the person on the other side will understand what I wanted. Arrival and welcome impeccable. Showed them pictures, told them what I did not want. Showed them what I wanted. Now... time for coloring.. well I will say this, highlights came up exactly as I wanted. Base color came exactly as I told them I did NOT want it. It took me years to remove the dark base of my hair... and now is fully back on :( Not going to lie, although they were nice, they did not say once they made a mistake or apologize for the colossal fiasco that will take me yea