Roca Salon & Spa

When I arrived 15 minutes early for my appointment the man , I think it was Manuel ?, was standing at his table texting, he was not busy, he looked at me then went into the back so no one was looking at him while he was not busy. Then my appointment was at 1:15 pm. He came out at 1:17, went over to his station and continued to text on his phone for another 2 minutes . So not being prompt, not seeming like he cares or respects clients time is very disrespectful in my opinion. Then I felt like his techniques were very out dated . I wanted some of the weight out of my hair and I felt like he just added a couple of layers, didn’t really do any thinning out . The salon was filthy, hair everywhere, bathrooms disgusting. My first time there I thought this was not even close to 4-5 star salon/ experience. Their website made the salon look way better than what I experienced in person. Overall my haircut and experience was subpar. I will not be returning.

I would love to give a higher rating but I just can't. Let me start with the positive first. The environment is nice and trendy, staff is friendly and professional. I had appointment with someone who did not show up that day and they put me with someone else. I was charged and paid for a high level stylist yet had a low level stylist do my hair 90% of the time. She was inexperienced with curly hair and should have been guided more. My hair did not look like I came out of a salon with part of my hair frizzy and parts in the back that were not curled. The young stylist did the best she could but should have been guided more in blow drying, curling and best products for my hair. I thought the charge was inappropriate for the service and that is why I am giving this review average. If your new or not a regular beware who is really doing your hair and that you are charged appropriately.

I have wavy hair and was recently told I should get a wavy/curly cut and it would help my wave. My hair is thick and all the same length so my wave was weighed down. So I called the salon and let them know I wanted to schedule a cut specifically for a wavy/curly hair and wanted someone that was good with that type of hair. I was told Ebonie was great and they scheduled me with her. When I got there I explained I wanted to get a haircut that would help my wave. She told me I have a lot more curl than I think, and was lifting up my roots and talking about how much more volume the cut would give me, at the time I had zero volume. I thought we were on the same page. She started cutting the ends. After a while I asked if she was going to do layers also, she said she did. I was confused, as it did not look like she did any. I thought since I am not that knowledgeable about hair maybe I just did not see them. She blow dried my hair for a couple minutes, then finished. I left with wet hair tha