Sanctuary Salonspa

I went in for a simple haircut, to have my hair trimmed an inch. Diane cut it terribly bad and she made a hole on the side, cutting a whole part way shorter than the rest. Corey, their Trainer, tried to fix it but made the hole even bigger. My hair is now 7-8 inches shorter, with a huge hole on the side... there is nothing to do about it and it will take at least half a year to get the hole filled. I will have to wear a hat the whole summer until the hair grows back. Avoid this place at all cost.

I brought my 12 year old daughter there for a simple trim prior to school starting. They charged me $120 for the cut. I questioned it and they stated that was the price and there was nothing they could do. I paid it and then called back to speak to the manager and they did end up refunding me $50, but that was still a super expensive kids haircut and there was zero transparency in pricing!

Last month, my wife scheduled three massages for her, her sister, and her mother for a birthday present. About an hour before the scheduled massage they called and said they couldn’t do all three and asked her to be flexible. She is very accommodating and instead of a massage she voted to do a facial instead. She still paid full price and that was that. Today we had a couples massage scheduled for an early Valentine’s Day treat. Once again they called two hours before to cancel on us. This is unacceptable and so very disappointing. They don’t even offer any kind of discount or something, they just say oops sorry anyway when else can you come in. But if this was the other way around they would happily charge us for a rescheduling fee. What a joke. I’d give less than a star if I could.