Ulta Beauty

I’m giving this Ulta location a one star. I love the products yet the employees are very unprofessional! Starting with management and all the way back to the hair salon! Gossip about each other and other clients when they think no one is listening and give back very poor customer service! I live in Eagan, but I avoid this Ulta at all cost. I prefer to drive out of my way for a different location.

I'm here to say thank you for Lisa (one of the employee working at the front desk on 05/02/2023). she found a rare product that I was looking for months. She knows how to communicate and help customers. If you are reading this, you got this ????

I will not be shopping at this Ulta ever again. The first and only time I came in, I purchased about 4 or 5 items that I really needed, I don’t have much money so I checked all the prices carefully to make sure they were all within my budget. When the lady rang me up it was a lot more expensive than I expected so I paid with my card and left. When I got to work I looked at my receipt and saw that everything was charged about 2 or 3 more dollars than the listed price. I called the store right away and asked if there could be some mistake. The woman on the phone acted like I was crazy and told me I could return the products. I didn’t return them but I went back to the store a few weeks later to look at all the prices and sure enough, they had overcharged me on ALL my items. I’m not sure how or why they did this but I will not be going back to this store.