Ulta Beauty

Stopped in a few days ago to find a new fragrance, and was helped by two exceptional staff members, Sarah and Alexis.They both were very knowledgeable and helpful, and took the time to help me sample a few colognes. I ultimately decided to go with Valentino and received a lot of compliments on my new fragrance at an event the same night. I’ll be back soon! :)

I typically like Ulta and quite a lot but I found the staff at this location rude, I had an in-store pick up and I came early asking if I could just pick it since it’s just one item, and the lady at the counter just kept insisting that “that’s not how it works”, not sure about other retailers but with such a small order there typically is no problem! I could pick it and you can just confirm it! It’s one item!! Instead she has me waiting for the worker to pick it through the rest of the orders she has. There’s a reason it’s called customer service…

Don't ever order same delivery , they gave me the run around and cancelled my order told door dash they can reattempt deliver and the person got there and they said they cancelled my order and said they wouldn't give it to the door dash person who was already there after they told them they would and said all I could do is place a new order so they can mess up my order again. Customer service was horrible. And I actually needed these items before leaving town. This whole experience has turned me off to Ulta. Sephora would never do their customers like this. Thanks for 0 help Sarah and giving me a headache.oh and after they told me to go online and redo my order they blocked me from being able to reorder at my home address. Its okay I filed a Better Business Bureau Complaint on every last person I spoke to ????. Ulta Beauty will never get another dollar from me