Lace Xclusive Salon Barber & Spa

I waited a week to write this review because I was, initially, pleased with my hair after I left the salon. However, the price for the service I received, the overall experience at the salon, and my current dissatisfaction with my hair has inspired me to write this review. My grievances will be listed in chronological order: 1. I got a closure sew in for $225, which is the most I have ever paid for this service. I decided to make an appointment and pay the amount because the numerous positive reviews convinced me that I would get one of the best sew ins money could buy. 2. My appointment was for 2pm. Since I was a new client, I decided to get there a bit early. Once I filled out the paperwork and paid (before the services were rendered, mind you), it was 2 o'clock on the dot. I was then made to wait for over two hours while my hairdresser completed another client's sew in! Over two hours! Then when I was finally in her seat, it took her an additional two hours just to corn row my hair

I have been ordering hair from Lace Xclusive since 2013. While their hair is the best I have used over the years, the customer service or lack there of, is extremely disappointing. So I do not recommend you order from them if you want reliable communication and updates about your order. Over the years, I noticed the lack of customer service but hoped it would get better. This last encounter, I made an order in July and needed my hair by August 18th at the latest. After paying for my order and frequently checking on it, I noticed that while my payment was received my order status continued to say processing. I didn't receive any communication from the business on why it was still processing so I decided to give them a call. Upon calling, I was transferred 4 times, and the staff was rude when speaking to me. When she did pull up my order, she said that there was a note on my order that my address needed to be confirmed. If that was the case, why wasn't there any communication sent out to

love my hair love my stylist Irie love this hair parlor love the manager as well Thank You Ladies