JCPenney Salon

I’ve tried to walk in but it was late which I understand I then tried to walk in early during the day and was told they were booked, I then scheduled an appointment online and someone called me to confirm my appointment she asked what I wanted done and I explained that I just needed my hair washed, conditioned, cut and styled she asked styled how and I told her just with a straightener then she asked what texture hair I have and I told her I was black so she told me she couldn’t book my appointment because there was no one there that could do that texture hair I told her my hair was relaxed she said it didn’t matter I hung up. Now I see why I was really turned away when I tried walking in I’ve had my hair done at Jc Penny Salon before and it’s never been a problem now all of the sudden it’s a problem. This was at the Mishawaka location inside University Park Mall

They do a great job and listen to what you want!

My wife made an appointment today (8-31-19) for 10:00. The appointment was under my daughter’s name and telephone number, but she was told there was no appointment listed. The woman insulted my wife by suggesting she called the wrong store. She was told to have a seat and they would get to her a soon as possible. Three people came in after my wife and were all tended to first. My wife, tired of sitting, stood up and was beginning to become visibly upset. The original woman then had the audacity to tell my wife that the stylist who was scheduled to cut her hair didn’t show up for work. (She couldn’t convey this beforehand?) She said the best she could do is get her in at 11:30. She offered no apology whatsoever.