Salon Lofts City Way

I had an appointment with Stephanie Young for a women's cut yesterday. She was shockingly unprofessional and the haircut was mediocre at best - DEFINITELY not worth $70. She actually stopped in the middle of cutting my hair and started texting for what became a ridiculous amount of time. She also was not wearing a mask when I entered (wearing a mask), despite being required to do so per Indy's reopening plan, and then asked me if I wanted her to put it on.... Don't put your clients in that position. I would never ever go back and do not recommend.

I'm a little disappointed. First the loft concept was a bit confusing but I made my way to the loft that I was scheduled to go to. When I got there the door was locked, not a problem. I sat and waited for my hairdresser to arrive. 10 minutes pass my scheduled time so I text her to make sure I'm in the right spot, no response. 30 minutes pass and I call her to see where she is, no response. I work in the service industry so I understand how crazy some complaints can be but I only get one day off a week and I really needed to get my hair done before my friends wedding and I'm just upset that that couldn't happen. And that I wasted 45 minutes of my off day waiting for someone who never showed or had the decency to tell me why. I'm sure its just this one particular hairdresser and not the other lofts but I will not be giving this location a second chance. I'll go somewhere where theres a hostess who can actually greet me and tell me whats going on.

Corinne was recommended to me by my mother. I made the appt online and because of a family emergency I was unable to keep my appointment. I cancelled online and never heard back from Corinne to reschedule. My mother used her services again and Corinne cancelled the day of due to an “emergency”. We completely understood. Today my mother shows up and Corinne is doing another persons hair. My mother is confused and explains that she made an appt online. Corinne asked her if she got a confirmation. My mother explained she didn’t know a confirmation email was required. Corinne then preceded to scold my mother for cancelling on her once and her daughter (me). My mother explained corinne had cancelled her appt with her THE DAY OF to her. Corinne then said, “I’m getting a bad vibe from you and your daughter and we’re a bad fit.” Then shut the door on her.