CK Designs Hair Salon Carmel

They don’t like new clients. The agent today talked to me like she was too good to take my call. Made it like I was bothering her by asking questions and not explaining anything properly or even in a welcoming way. She expected me to know all the answers about their salon and how it works. The attitude in her tone made me uncomfortable, even though I was so nice.. but still. She slammed that phone so quick hung up because I said certain times wouldn’t work for me she said ok and hung up! So I didn’t even book my consultation. Didn’t want to waste my time calling back and then dreading if I’d receive the same experience in store. Seeing the response from management for another review reassures that while there may be good stylist I did the right thing to choose and go somewhere else. No professionalism and no customer service is bad practice. Get off your high horses. How can you be so uptight, and judge to someone trying to make an appointment over the phone as a new guest??

I have gone out of my way to go to CK because of the AMAZING stylist, Elizabeth. She is a joy to talk to, and does a superb job each time. I am the worst when it comes to knowing what to do, and she has helped each time and been patient with me through the whole process. I have had two cuts, a baylage (sp?) and one other fantastic color by her and I will continue to go back as long as she is there. Thanks for making some one who had no clue feel confident and happy with their hair!!

My last appointment with Liz was far from professional. I came in to have fusion extensions removed, which I had started the process the night before with an adhesive remover I purchased from Amazon. I brought it along just in case and glad I did! Stylist was not prepared with the correct remover she began with a remover that was for tape-ins and eventually started using the one I brought in - then suggested we use HAND SANITIZER to remove the hair. Once we figured out my remover was working another employee searched the back for adhesive release spray, and I offered to help speed up the process of removing the hair. (Yes I sat in the chair for 3 hours helping to remove my own hair) My original appointment was for a removal, highlight and to add new extensions in. After being tugged around for 3 hours she admitted herself my scalp was too red to continue and I had told her I was sore from the process and was considering coming back at a later date to have the extensions put in. I asked