JCPenney Salon

While I was pleased with the final outcome of my hair, my stylist Mariana was extremely unprofessional throughout the process. While washing my hair, she rudely asked, "Did it fall out?" When I responded "huh" she replied, "Has your hair always been this thin, or did it fall out?" I took the rude tone of the question as an anomaly and answered her question. Later, while sitting in the chair, she asked me when was my last haircut. I responded, "I don't remember the date." She then rudely asked, "Was it during the pandemic?" Mind you it is July of 2023. When I clarified that it was not too long ago, she rudely asked if I had cut it myself. Why would I grab my scissors and attempt to cut my own hair? I was extremely uncomfortable and offended throughout the entire duration of my service. I hope Mariana will learn the impact of her words and line of questioning in the future... not just as a professional but as a human being in society.

If I can give them 0 they even don’t deserve it. I walked in yesterday to do hair cut for my kids, they took my phone number and told me that I need to wait for 20 minutes and they will call me. They never call, after 40 minutes o went back to the salon the receptionist was in the front desk and when she saw me coming she went inside, I waited 5 minutes in the front desk area no one come. This is totally disrespectful, if you don’t want to work just stay in your home and why you waisted my time!!!!!

Elena was amazing! I am getting more grey hairs and decided to start transitioning to grey so I asked for full highlights. She did such a great job and was able to get my hair very blonde which is hard on my hair. The hair cut was amazing too - check her out. The salon also has great deals. I will totally be back so Elena can work on my hair more. Thank you, Elena! Services: Haircut, Hair coloring