Paul Mitchell The School Normal

Highly unprofessional. This is the second or third time I have come for an appointment and my student wasn’t there. No call, no asking if you’d prefer another student. When you ask what happened you get a vague sorry. Today I called 2 hours in advance to make sure my student was there, upon arrival- nope not there. The automatically assumed I wanted whomever they chose for me. They use to have the instructors helping with consult and check your hair before you leave, now all the instructors huddle in a corner to gab leaving the students on their own to muddle through. Haven’t had my hair checked in a very long time. Today the instructor cut my hair- uneven looks worse than when I came in. I can’t blame the student, they just stood there overwhelmed. My hair is curly and it was cut with loads of tension on the hair - not a good thing, have short uneven layers over my ears, this is due to holding the hair at an incorrect angle. All I can say is don’t go. If the instructors make these

Liv was my stylist and she was amazing. She took time to help with all my hair needs. It always feels like a spa experience!

Savannah did an AMAZING job on my hair today. I was wanting some highlights to blend in with my white hair that I have coming in (old age is beginning to creep in) but, did not want a crazy amount of blonde. She listened to what I was wanting and did it PERFECTLY. My hair turned out beautifully!! Savannah also cut my hair and, WOW !! she is going to be a GREAT hairstylest. I love the cut. She took her time with me and and I could tell she really cares about what she is doing. It has only been a few hour since I got my hair done but I have had so many compliments on it already !! And the cost blew me away for what I got done. GREAT PRICE ! I will definitely be coming back to Paul Mitchell School in the future for my hair needs.. I AM VERY, VERY PLEASED with my appointment today.