SOZO Nail Spa

tried this place out for the first time last week because i received a gift certificate. called to make an appointment and the woman was very helpful on the phone. couldn’t make my original appointment so called to switch and there was no hassle. walk in and it’s very clean and appealing. i got a no chip / gel manicure which was done quickly and poorly and starting chipping 2 days later. the edges of my nails were messy and the 3 coats (pretty thick) of color polish were uneven. you could see the top coat didn’t cover all the color too. it was a decently busy saturday morning so i understand the desire to finish asap but quality should take priority over helping the next guest. later figured out i had the manager who was very nice and lovely and realized she has to run the shop as well as take care of me. overall nice place but hesitant to try again. maybe on a slower day.

I hate leaving bad reviews, but my experience was bad enough that I feel the need to share! I went this late Saturday with a wedding party I was in. I had a dip manicure done. I have had dip done countless times at multiple salons, and I can confidently say that this salon does not know how to do dip properly. They were literally applying dip with a nail polish brush because they kept messing spots up. They never put my nails under the light either. It’s been 3 days, and ALL my nails have started cracking. One nail has completely fallen off. The staff was really sweet, but I definitely feel like I wasted $60! ???? I would go back and ask them to fix it if I didn’t live 1.5 hours away. Service: Dip powder

They gave me the worst eyebrow waxing I've ever had. If you don't have trained staff to do eyebrow waxing on a certain day, please don't allow people to schedule. Terrible service on the mani-pedi as well. Just because I am not a regular does not mean you need to be rude. Will not be returning. Services: Nail painting, Waxing