Great Clips

9/29/2023. I will have to say todays visit to the Johnston Station Great clips is probably one of my worst experiences with a business ever. If I could give 0 Starts I would as that is what this location deserves. I tried to get a hair cut during a break at work. I used the app to check in I waited until it said 1 min and you are up and then I drove the 2 min to the location. Once there even though the app said i was up, There was a gentleman in front of me in line and 2 people in the chairs getting hair cuts. After sitting in the store for 45 min and still waiting for the guy ahead of me to even go and now 4 or 5 additional people have entered the store because the app told them it was time . The manager decided even though we had been waiting for 45 min she would let her employees go to lunch. This left just her in the store. After waiting an additional 20 min and the guy ahead of me had still not gotten into the chair I was out of time and wasted my entire hour long break and was no

Although I live in Ankeny I chose to use the Johnston location for my haircut. I could check in online and get in faster than I could at either Great Clips near me. The stylist listened to me and gave me the cut I was looking for. Service: Haircut

I come here regularly for a high and tight haircut. They get it right every time and go a step further and offer a rinse. My only gripe is check-in online, which is not on par. That is not their fault. Other than the online times being off. Great haircut and stylist.