Astou African Hair Braiding

Honest Review. Very bad customer service service and no professionalism! I've been searching for a great hair braiding place since I relocated here, and I had high hopes for this place. I read the reviews and saw it was located in a great area in town. The booking of an appointment isn't secure at all which seemed a little sketchy. I was skeptical about booking because they did not have a website to send a secure payment for a deposit and receive confirmation to email. She requested to have the money sent to Cash App which I did not feel comfortable sending money to the cash app to book, so I went to the shop in person to pay and also take the opportunity to take a look at the shop. I took the deposit to the shop two weeks before the appointment and secured my spot for March 25th at 8am. On the day of March 25th, I arrived early at 7:55 am and the owner of the shop greeted me and asked me what was my hair color and what style I was receiving. After I answered she told me to have a seat

Love this shop everyone was friendly and professional. The owner is very nice. The lady that braided my hair was very nice too. Would highly recommend and will also be a returning customer. Thanks so much

I loved my kinky twists until I came home and took a closer look in the mirror and realized a plug of hair is missing. They could've at least mentioned to me that they pulled my hair out. I'm not pleased with that.