Ulta Beauty

I ordered enough to receive gift w purchase. It was NOT included and when I called, I was told "oh, well, the warehouse ran out." Why didn't you contact me bc I would've canceled my order. Ulta offered a gift card ....I don't need their money...I just want honest transactions and no fraud.

I went into Ulta around 4:30 on 4/12/2023 to get some products for an upcoming trip. My grandmother wanted me to get her a shower cap. I asked the associate if they sold shower caps and the girl (Abigail) was the name on my receipt told me they didn’t sell them. Without even asking what kind of shower caps I was even looking for she didn’t even offer to assist me at all. I had previously worked at Ulta and remembered we use to sell shower caps, but I wasn’t sure if they still did. I had to look all over the store to find one. When I got back the associate (Abigail) goes I thought you were talking about a plastic shower cap. The whole experience rubbed me the wrong way. The associate could have showed me the shower caps they do have but was too lazy or unmotivated to do so.

I stopped by to get a couple things, and the staff was so friendly. Big shoutout to Victoria! She was so friendly and so quick to help me find exactly what I was looking for! I highly recommend this store! It’s clean and always stocked up with everything you might need!