Cost Cutters

Loved coming here but a few times now I've stopped by during business hours and they've had a "Closed, be back soon" sign taped to the window. Getting a little ridiculous. Maybe business hours need to be updated...?

I wish I had read the reviews before making my appointment here, because now my experience is kind of funny and less enraging. I booked an appointment online for 12pm today. I got there at 11:45 and there was a “closed” sign on the door. I figured they were at lunch and would be back soon. At 12:15, after watching three other people try the door and walk away disappointed, I finally sent an email to the corporate email address on the website and left. I totally get being short staffed and honestly, if they were just lazy I’d get that too. But you shouldn’t be able to make an appointment if they’re not going to be there. How are these people still in business? If I conducted myself like that at my job I would have been fired ages ago.

After reading negative reviews about issues with the online scheduling system, I called & spoke to a human to book an appointment. I called on a Saturday afternoon & booked an appointment for 10am (the first appointment of the day) the following Thursday. I arrived at 9:53am on the day of my appointment. The doors were locked, lights were off. No worries, I’m a bit early, the stylist is probably running late. It’s my oldest child’s actual birthday but I’m sure they will be here soon. I sat in the parking lot until 10:20am. No one came to open the business, it was desolate. I called & left a message when I arrived (just in case someone was inside & I just could not see). I also called & left a message when I decided to leave at 10:20am. As of this review, no one has returned my call.