Bel Mondo Salon & Day Spa

Although I’ve read several bad reviews- two of my friends included, my experience was pretty good. My only complaint is that I feel as though I was charged too much for the service I had done on my nails. I needed to have someone fix my nails because the person at the last salon didn’t do a good job. The woman that did my nails at Bel Mondo re-shaped my nails from almond to coffin, evened out (filed) the acrylic because some of the nails had an uneven surface, polished my nails with gel polish and did a silver French tip. She charged me $30 but since I didn’t have any acrylic added to my nail I feel that the amount was a bit much for what she did. It’s my fault for not agreeing on a price before we started, but I trusted that it would be reasonable (I was expecting something more like $20), so I didn’t think it was necessary. I may return in the future. Aside from the cost discrepancy, the nails looked OK and if I’m wiser about what I’m paying in the future I shouldn’t have any

If I could give them no stars I would. My friend had a groupon for them and called - they had us scheduled for 5 and 6pm tonight and then called my friend at 4:15 to tell her someone called out sick so they couldn’t do it... I then called them and miraculously they had availability at 5pm. I will never go to this salon or recommend this salon based on how they treat people. By the way the reason my friend wanted to get me a pedicure is because i am going in for back surgery tomorrow (which she relayed to them). Shame on them!!!

WORST CUSTOMER SERVICE IMAGINABLE. The manager Sean is the rudest manager to have worked in a Salon. I had to call back TWICE just to get his name, and he REFUSED to give me the name and information of his supervisor. I use to come here with my girlfriends a lot, so naturally I got a $200 gift card for a gift, I am moving and wanted to redeem the remaining $8 for cash per CA LAW!!! And he completely dismissed me accusing me of stealing the gift card?!?!?! Even tho Jenni does a great cut, I hope everyone thinks twice before supporting a salon who employs managers that make people feel less than a person. Again, worst service ever SEAN. Bel Mondo Owners... 5 years ago you had an esthetician named Jenni, she was Caucasian with short auburn colored hair. I was her regular for at least 2 years before I moved. I’m visiting which is why I wanted to cash my remaining GC balance. Unfortunately your short response completely avoiding everything I wrote shows your true shortcomings in customer c