Ulta Beauty

Traveling for work, and needed to pickup a few things. Upon entering the store, I was graciously greeted by an employee, Ximena, sweet and personable young lady. She let me know of the sales/ promotions in the store, and was quick to help me. When it was time to check out, the employee helped me enroll in the store’s membership program, which helped me save on some items and she also explained how the membership program worked, which sounds exciting, and I can’t wait to start shopping at this store more often. Overall great experience shopping at this location and a big thank you to the young lady Ximena! Thanks for the extra samples!

Disgusting and frankly just not right - because the store is a mess and lipsticks colors not kept under the right color, I purchased a color I did not want. Walked back in just 5 minutes later to exchange or refund and was told "no, as I don't have an account (I refuse to hand out my personal details), they can't do anything!! Unbelievable! Called Corporate to complain and to say the store is in disarray and was told by Corporate to try a different store, that they may give me a refund!! Apparently, it all depends on the individual store as to whether they will refund! So wrong and so unfriendly. The store needs a complete overhaul of staff and a restock. San Clemente store is a mess and is not being managed correctly.

I was in the market to buy a host of new products (mascara, liners, lipstick, foundation, blush, etc.) and was lucky to have Lin to help me find just the right things. She spent over an hour working WITH me, helping me to choose things I was comfortable with. She offered up her expertise but was never pushy and even though she is a rep for Lancome, she suggested some products outside that line just to save me money. She helped me order a couple of things that were on backorder. We ended up giving each other a hug at the end of our time together. How often does THAT happen? Obviously, I am a very satisfied customer. P.S. Everyone in the story was very friendly.