Ulta Beauty

Worker asked if I needed help and I said no. Then proceeds to give me unsolicited acne advice when her skin is screaming for help under all her make up. Caked up and texture beyond belief. Get your workers to listen when customers say they don’t want help. Can’t you listen the first time. ????

Manager and staff provided excellent customer service. There was an issue where an order was lost in the paper work and unfortunately Ulta Phone Customer Service handled it poorly. Besides being denied appropriate service and listening to condescending remarks by the phone agent, the store was busy and there were many customers listening to the situation, it was humiliating. But thanks to the manager and customer service rep in the store, everything was resolved to our satisfaction. Kind of makes you not want to return to that store, but we realize it was not the store and the store staff that was condescending and rude, it was Ulta phone customer service.

the employees are a disgrace to the idea of “customer care.” the cashiers at this location are always disrespectful.