The Salon

MARITZA did my hair for the second time today and I'm in love with it. First visit she did a balayage for me and asked ahead of time for a reference picture of what I was looking to achieve and a picture of my hair currently. I appreciate that she is so detail oriented. It turned out so well and I have never received so many compliments on my hair. I've had balayage done multiple times but it usually only looks good when it's styled and wavy. When Maritza did it I didn't even have to style it for it to look good because she did such an amazing job at blending. Today's visit was a root touch up. I've been getting white, not grey, hair since my early 20s. She was able to use a permanent dye like we did last visit and I know it will last at least 6-8 weeks for me. I'm so happy and even asked if she would braid my hair.

This was the most horrendous experience I have ever had at a salon. I made sure to explain when making my appointment that I have curly hair and wanted an appointment with some who would know how to cut it and straighten/ style it. They made my appointment with a lady named jamie/ jeanine (can’t recall her name). Once she washed my hair and saw that it was curly she pointed it out in a very unhappy tone. She made several comments about how my hair was curly throughout the whole process in the same displeased way. She brushed through my hair sloppily while blow drying making it extremely frizzy. Overall, you could tell she had no experience with curly hair. It’s incredibly disrespectful to me that even after stressing that I needed someone who knew how to properly do my hair they would make my appointment with just anyone. It was a very uncomfortable experience as I could tell the lady that was doing my hair was not happy about it and made me feel unwelcomed. I would really recommend fo

First of all I've never been to this salon before, I was recommended by a friend since I'm new to the city. I booked my appointment a month in advance with comments stating I wanted a pixie cut. I get to the shopping center and I couldn't find the Salon. I called them countless of times and they didn't answer after spending 15 minutes trying to find it I finally found it. I get off a explained why I was late and the hairstylist Lucy says they don't use the salon phone. I showed her what I wanted and she says I'll be right back. Then she called me to the front desk and says that she can't do that hairstyle and if I can come back with some else at 3pm. So I got upset because how could you not specify you're not qualified before I show up then she says she can't put me with someone else right now because I came late anyways. Which got me even more mad because I would've been on time if they answered the phone!!! Never in my life have a had such terrible customer service as well as gone t