Lacquer Nails & Spa Tempe

This was my first time at this salon and I booked with Cindy based on her mostly wonderful reviews. I patiently waited 20 minutes later than my appointment time to be seen while she finished up with another client, only for her to be extremely unfriendly, rough, and rush through my entire nail process. My appointment took no more than 12 minutes or so. Everything was rushed and she pulled and tugged on my arms and hands the whole time as if she was upset. I’m not sure why she chose to be unkind toward me, especially since she has mostly great reviews. I could only pray it isn’t because I’m a person of color. At the end of my gel manicure, she placed the oil and lotion on my hands and didn’t even offer to rub it in. It just wasn’t exemplary service as you’d expect from such a beautiful spa such as this. I let the woman at the front desk know I wasn’t thrilled with my service when she asked upon checkout, and she did give me a discount (that I did not ask for). However, I will not be ba

The inside looks nice but service was terrible. I got a pedicure and she didn’t put my feet in the water at the beginning she just went on to remove nail polish then stared to wash my feet While they were dry! Then she put my feet in the water for a min or so and dumped the water out, cleans my feet quickly. She didn’t cut my nails just filed quickly and painted my nails, also no foot massage after. By far the worst pedi ever. Now for waxing. The lady spilled wax in my hair and I had to find out when I got home. Was tough getting it out while showering. $80 service and totally disappointed. Service: Pedicure

The salon itself is extremely nice and well kept. The complimentary drinks are a nice touch, but tbh it’s already added into the ridiculous pricing so complimentary? Not so much. Nice touch though, nonetheless. Literally called before I went to ask how much a full acrylic set was…was quoted $50, which to me is on the expensive side but it was a nice establishment and they explained the price included gel polish which I usually get as an add on so I decided to give it a shot. As soon as my butt cheeks touched the chair my tech, Cindy, tried to up-sale me on shape. I declined, as to try to stick to the basics and pay only the quoted price of $50 (plus tip of course). I showed her a picture of the most basic nude colored nails to which she responded she could do. She begin placing the nails on and then rushed thru all the other steps, even skipping some steps, and making several of my nail beds bleed from using the tools incautiously. Nevertheless, I muscled thru and was finally ready to